|
How do I return an item? Return Policy
Order Cancellations Orders that you submit online are processed immediately. Please send an email to sales@portrayal.com if you would like to cancel an order prior to receiving the merchandise. Depending on your timing, you may need to wait to receive the order and return it as set out below. Returns Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. How to Return & Return Shipping To initiate a return, please email us at sales@portrayal.com and also indicate whether you would like us to send you a return shipping label. You must include a copy of the original invoice with your return. All returned merchandise should be sent to us at Portrayal Press LLC, PO Box 944, Branchville, NJ 07826.
Refunds and Exchanges After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return. If your return is accepted by us, we will provide to you, as applicable and within 14 business days, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances. General If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions. |